Policies & faqS

Hotel Policies

Check-In & Check-Out:

• Check-in Time: 4:00 PM
• Check-out Time: 11:00 AM
• Early Check-in: Subject to availability. Please contact our office to confirm. A $40 fee applies.
• Late Check-out: Subject to availability. Please contact our office to confirm. Unauthorized late check-outs may incur an additional fee of $40.
• Check-in Options include online check-in through the guest portal or the kiosk located under the TIkI Hut (main building 440 E Shore Dr.)
• Luggage Storage: Arriving early? During office hours (9:00 AM–4:00 PM), we’re happy to store your luggage securely until check-in. Please call to confirm.
• Early Parking: Limited early parking may be available. Please check with our office upon arrival.
• Check-out: Guest are required to officially check-out on the online portal or on the Kiosk located at the Tiki Hut. This will close out your reservation, ensuring no additional night charges are added.

Booking: Deposits & Final Payments

• Rates Available: Fully Flexible (Cancellation options), Non-refundable, and cash rate (upon verbal request only. Email info@bluewavesuites.com)

• Reservation Deposit: A 20% deposit confirm all reservations, including the cash rate. This deposit is credited toward your total balance. The remaining balance will be charged the morning of your arrival date. If you select the cash rate, you must arrive before 4pm on check-in date to pay in cash. After 4pm you will be required to enter payment on the credit card terminal located at the Tiki Hut Kiosk to gain entry to the suite. No exchanges will be made the next day.

• Payment Options: Deposits may be paid via cash at our office during booking or by debit/credit card.

• Booking Confirmation: All deposits must be received before a reservation is confirmed.

Cash Payment Policy – Blue Wave Suites

We gladly accept cash payments, but because we have limited staff and the office closes at 4:00 pm, the following rules are strictly enforced:

1. You must notify us in advance
   As soon as you book (or before your arrival date), send an email to info@bluewavesuites.com (mailto:info@bluewavesuites.com) clearly stating that you wish to pay the balance in cash.
   We will then manually adjust your reservation in our system to allow cash payment.
2. 20% deposit at booking

• This can be paid by credit/debit card online, or
• In cash if you are paying in person at the time of booking.

1. Final payment on arrival day

• The full remaining balance in cash must be paid no later than 4:00 pm on your check-in day.
• Our office closes at 4:00 pm sharp and no staff will be available after that time.
• No cash can be accepted after 4:00 pm under any circumstances.

1. If you arrive after 4:00 pm
   You must complete payment using the credit card terminal at the Tiki Hut kiosk.
   Access to your room will only be granted once payment is successfully processed.
   We cannot accept cash the next day or refund a card payment to take cash instead.

We make every effort to remind guests of this policy when you notify us of cash payment, and it is also clearly stated on our website Policies and FAQ pages.

Smoking Policy:

Smoking is only permitted in designated areas with cigarette butt disposal containers, specifically the deck and patio.

Smoking is strictly prohibited:

• Indoors
• In all rooms and common areas
• On walkways by rooms

A $100 cleaning fee will be charged for any violations to maintain a safe and comfortable environment for all.

Pet Policy:

• No pets allowed.
• $200 cleaning fee for violations

• Service animals permitted.

Minimum Stay:

• 2- or 3-night minimum required for certain holidays and special weekends.

Age Requirement:

• At least one guest per room must be 21 or older.

Parking:

• One complimentary parking space per room.
• Parking pass is issued upon check-in. If you arrive after office hours send the make, model and color of the vehicle to info@bluewavesuites.com to ensure it is not towed.
• Additional vehicles: Contact us for public parking options.
• Our parking lot cannot accommodate oversized vehicles such as RVs, XL large or dually trucks, trailers, or boats etc. Contact us for nearby public parking options for oversized vehicles.
• Only 1 handicap parking space available on first come basis.

Cancellation Policies:

• Standard and Cash Rates:
• Cancellations made 8 days or more prior to check-in: Full refund of the deposit.
• Cancellations made within 7 days of check-in: Charged for a one-night stay. The 20% deposit will be put towards this and the difference charged to the card on file.
• Same-day cancellations or no-shows: No refund.
• Allow 7-10 business days for the refund to process. If you do not receive it contact us at info@bluewavesuites.com

• Non-Refundable Rate: No refunds will be issued for cancellations at any time, regardless of the cancellation date.

Cancellation Process: All cancellations must be submitted in writing via email to info@bluewavesuites.com.

Important Note: Please review your selected rate carefully before booking, as these policies are strictly enforced. Blue Wave strictly enforces its cancellation policy with no refunds or exceptions after the free-cancellation window for any reason, including flight delays, illness, injury, death in the family, mobility issues, or booking the wrong floor; Blue Wave will attempt to accommodate floor-change requests when possible but cannot guarantee availability and no refund will be issued if unavailable. Full refunds outside the free-cancellation period are provided only for mandatory City of Clearwater evacuations or catastrophic events that render the reserved unit uninhabitable, with post-event stays assessed afterward.

Additional Policies

Quiet Hours:

• Quiet time enforced from 10:00 PM to 9:00 AM to ensure a restful environment for all guests.
• Excessive noise (e.g., loud music, shouting) during these hours will result in a $100 fine charged to the card on file. If the rule is broken excessively, we reserve the right to ask the guest to leave without a refund.

Occupancy Limits:

• Maximum occupancy per unit is 4-5 guest for the standard suite, 5-6 for the family suite. Exceeding this limit without approval incurs a $50 fee per extra guest per night or eviction without refund.

Guest Behavior & Property Respect:

• Respect the property and its furnishings. Damage beyond normal wear and tear will be charged from the deposit.
• No parties or events without prior written approval. Unauthorized events may lead to eviction and a $250 fine. Email info@bluewavesuites.com for inquiry.

Beach Equipment & Towels:

• Complimentary beach towels and equipment (e.g., chairs, umbrellas) provided. Lost or damaged items incur replacement fees ($20 per towel, $75 per chair, $100 per umbrella etc *Prices subject to change).

• Return items clean to the designated area after use to avoid charges.
• Items are to be returned daily and not be placed in front or inside guest rooms.
• For safety, beach carts are not to be taken upstairs
• Beach carts, chairs and umbrellas are not permitted in rooms.

Trash & Recycling:

• Dispose of trash before departure in the designated dumpster located on the office side of building behind the white fence. Non-compliance may result in a $50 cleaning fee.
• Remove trash to outdoor bins before check-out.

Safety & Security:

• No unauthorized guests allowed in units or on property. All visitors must register with management.
• All units feature keyless entry. If a lock malfunctions, we’ll assist with access to a spare physical key. Lost spare keys incur a $100 replacement fee. Email info@bluewavesuites.com or call 727-442-5100 if you need assistance.
• Children under 12 must be accompanied by an adult at all times.
• To ensure safety and minimize noise disturbances for guests in lower-level units, please do not allow children to run or play unsupervised in common areas or walkways.
• Please keep personal items out of the walkways or common areas when not in use.

Housekeeping:

• Daily housekeeping is not available. For stays longer than one week, weekly cleaning is provided, including fresh linens and towels.
• We encourage guests to reuse towels after showering to conserve resources. Additional cleaning products, linens, or towels are available upon request at no extra charge.
• Request replacement items in the office from 9am-4pm daily.
• Laundry services available daily for charge.
• Excessive mess at check-out may incur a $100 cleaning fee.