Policies & faqS

Hotel Policies

Check-In & Check-Out:

• Check-in Time: 4:00 PM
• Check-out Time: 11:00 AM
• Early Check-in: Subject to availability. Please contact our office to confirm. A $40 fee applies.
• Late Check-out: Subject to availability. Please contact our office to confirm. Unauthorized late check-outs may incur an additional fee of $40.
• Check-in Options include online check-in through the guest portal or the kiosk located under the TIkI Hut (main building 440 E Shore Dr.)
• Luggage Storage: Arriving early? During office hours (9:00 AM–4:00 PM), we’re happy to store your luggage securely until check-in. Please call to confirm.
• Early Parking: Limited early parking may be available. Please check with our office upon arrival.
• Check-out: Guest are required to officially check-out on the online portal or on the Kiosk located at the Tiki Hut. This will close out your reservation, ensuring no additional night charges are added.

Booking: Deposits & Final Payments

• Rates Available: Fully Flexible (Cancellation options) & Non-refundable. Group booking rates available by contacting info@bluewavesuites.com

• Reservation Deposit: A 20% deposit confirm all reservations. This deposit is credited toward your total balance. The remaining balance will be charged the morning of your arrival date.

• Payment Options: Deposits may be paid via cash at our office during booking or by debit/credit card.

• Booking Confirmation: All deposits must be received before a reservation is confirmed.
• Payments can be made via credit or debit card.

Smoking Policy:

Smoking is only permitted in designated areas with cigarette butt disposal containers, specifically the deck and patio.

Smoking is strictly prohibited:

• Indoors
• In all rooms and common areas
• On walkways by rooms

A $100 cleaning fee will be charged for any violations to maintain a safe and comfortable environment for all.

Pet Policy:

• No pets allowed.
• $200 cleaning fee for violations

• Service animals permitted.

Minimum Stay:

• 2- or 3-night minimum required for certain holidays and special weekends.

Age Requirement:

• At least one guest per room must be 21 or older.

Parking:

• One complimentary parking space per room.
• Parking pass is issued upon check-in. If you arrive after office hours send the make, model and color of the vehicle to info@bluewavesuites.com to ensure it is not towed.
• Additional vehicles: Contact us for public parking options.
• Our parking lot cannot accommodate oversized vehicles such as RVs, XL large or dually trucks, trailers, or boats etc. Contact us for nearby public parking options for oversized vehicles.
• Only 1 handicap parking space available on first come basis.
• Additional hotel parking located at 451 & 453 Poinsettia Ave and 452 & 454 E Shore. Must display parking pass. Not for additional vehicles.

Cancellation Policies:

• Fully Flexible (standard) rates:
• Cancellations made 8 days or more prior to check-in: Full refund of the deposit.
• Cancellations made within 7 days of check-in: Charged for a one-night stay. The 20% deposit will be put towards this and the difference charged to the card on file.
• Same-day cancellations or no-shows: No refund.
• Allow 7-10 business days for the refund to process. If you do not receive it contact us at info@bluewavesuites.com

• Non-Refundable Rate: No refunds will be issued for cancellations at any time, regardless of the cancellation date.

Cancellation Process: All cancellations must be submitted in writing via email to info@bluewavesuites.com.

Important Note: Please review your selected rate carefully before booking, as these policies are strictly enforced. Blue Wave strictly enforces its cancellation policy with no refunds or exceptions after the free-cancellation window for any reason, including flight delays, illness, injury, death in the family, mobility issues, or booking the wrong floor; Blue Wave will attempt to accommodate floor-change requests when possible but cannot guarantee availability and no refund will be issued if unavailable. Full refunds outside the free-cancellation period are provided only for mandatory City of Clearwater evacuations or catastrophic events that render the reserved unit uninhabitable, with post-event stays assessed afterward.

Additional Policies

Quiet Hours:

• Quiet time enforced from 10:00 PM to 9:00 AM to ensure a restful environment for all guests.
• Excessive noise (e.g., loud music, shouting) during these hours will result in a $100 fine charged to the card on file. If the rule is broken excessively, we reserve the right to ask the guest to leave without a refund.

Occupancy Limits:

• Maximum occupancy per unit is 4-5 guest for the standard suite, 5-6 for the family suite. Exceeding this limit without approval incurs a $50 fee per extra guest per night or eviction without refund.

Guest Behavior & Property Respect:

• Respect the property and its furnishings. Damage beyond normal wear and tear will be charged from the deposit.
• No parties or events without prior written approval. Unauthorized events may lead to eviction and a $250 fine. Email info@bluewavesuites.com for inquiry.

Beach Equipment & Towels:

• Complimentary beach towels and equipment (e.g., chairs, umbrellas) provided. Lost or damaged items incur replacement fees ($20 per towel, $75 per chair, $100 per umbrella etc *Prices subject to change).

• Return items clean to the designated area after use to avoid charges.
• Items are to be returned daily and not be placed in front or inside guest rooms.
• For safety, beach carts are not to be taken upstairs
• Beach carts, chairs and umbrellas are not permitted in rooms.

Trash & Recycling:

• Dispose of trash before departure in the designated dumpster located on the office side of building behind the white fence. Non-compliance may result in a $50 cleaning fee.
• Remove trash to outdoor bins before check-out.

Safety & Security:

• No unauthorized guests allowed in units or on property. All visitors must register with management.
• All units feature keyless entry. If a lock malfunctions, we’ll assist with access to a spare physical key. Lost spare keys incur a $100 replacement fee. Email info@bluewavesuites.com or call 727-442-5100 if you need assistance.
• Children under 12 must be accompanied by an adult at all times.
• To ensure safety and minimize noise disturbances for guests in lower-level units, please do not allow children to run or play unsupervised in common areas or walkways.
• Please keep personal items out of the walkways or common areas when not in use.

Housekeeping:

• Daily housekeeping is not available. For stays longer than one week, weekly cleaning is provided, including fresh linens and towels.
• We encourage guests to reuse towels after showering to conserve resources. Additional cleaning products, linens, or towels are available upon request at no extra charge.
• Request replacement items in the office from 9am-4pm daily.
• Laundry services available daily for charge.
• Excessive mess at check-out may incur a $100 cleaning fee.